I authorize Z01D technician(s) to perform work on my computer. I understand that Z01D technicians have been trained to perform computer hardware and software repair work, but Z01D is not an authorized service dealer. Further, I agree to release, indemnify, and hold harmless Z01D from liability for any claims or damages of any kind or description that may arise from any computer work performed on my computer, unless it is caused by severe negligence of Z01D or its agent. I understand that Z01D is not responsible for any data loss, which may occur as a result of work done on my computer.
I certify that I am the expressed owner of the computer system described in this document. In the event that I am found not to be the true expressed owner of this computer system, I assume all liability for any claim made as the result of the technical support rendered by Z01D on this computer system, including those claims which assert negligence on the part of Z01D.
I understand that technical support rendered by Z01D may void manufacturer warranties for this computer system. Z01D does not assume any liability or warranty in the event that the manufacturer warranties are voided.
I understand that Z01D offers no verbal or written warranty, either expressed or implied, regarding the success of this technical support.
I expressly waive all claims against Z01D or any damages to this computer system or data that are incidental to the technical support rendered by Z01D. The liability of Z01D is strictly limited to those damages to this computer system or data that are due to negligence on the part of Z01D while technical support is being rendered.
Estimated Completion Time: Z01D will provide an estimated completion time for your repair/install. Unforeseen circumstances may have an impact on our ability to complete the repair(s) as provided in the estimate.
Hardware Replacement: If replacement parts are needed for a repair, we will obtain them at your request. You are responsible for the cost of any replacement parts needed. Any old parts/hardware will be returned to you when service is completed.
Impact of Upgrades: Please be advised that it is your responsibility to understand the impact of upgrades to the operating system, applications and utility software. Such upgrades can lead to incompatibilities and the possible loss of data. Computer hardware and software work together and incompatibility may not become apparent until a later date. You are responsible for contacting the manufacturer of your software regarding compatibility issues before you request any upgrades.
If the Operating System has to be replaced or reinstalled Z01D is responsible for installing the OS and all applicable updates. Any and all software beyond the Operating System is responsibility of the user; this includes, but is not limited to, such software as MS Office, Quicken, QuickBooks, Tax Cut, and Anti-Virus.
Liability: Z01D’s liability for damage to your computer is limited only to any damage which is determined to be caused by our negligent acts or negligent omissions. Our liability for repairs is limited to the total price of the repairs. Be aware that certain repairs, including but not limited to virus and spyware removal, may damage software and/or data installed on your computer. This is to be expected and may require the re-installation of your operating system, programs, and data.
Loss of Data: Z01D assumes that you have already done an adequate backup to retain all of your important data. Due to the process of repair, data may get damaged or at worst, deleted. Z01D is not responsible for the loss of any data which may occur while performing work on your computer. You are responsible for backing up your own data. You may request that Z01D back up your data for you at the stated price; however, we do not guarantee any backup.
Ownership: You must own the computer that you bring in for repair(s). Z01D will return the computer only to its owner when the repair(s) are complete unless otherwise stated by the owner. You must own and demonstrate ownership of any software that is to be installed or re-installed on your computer by Z01D by bringing in the original Software CDs and the appropriate keys and/or serial numbers.
Payment: Fees for services rendered are due on completion of service. Unpaid accounts are subject to collection and other legal remedies. We reserve the right to request a deposit.
Privacy: Our Technicians will not browse through your hard drive looking at your data; however, they may inadvertently see data during the course of their work. Please remove any personal or private files you do not want others to see. Anything found to be contraband, illegal or suspect of illegal activity will be immediately reported to law enforcement.
Right to Refuse: In its sole discretion, Z01D reserves the right to refuse work that it believes is beyond the scope of its ability or for other good cause.
Abandonment: If you do not pick up your equipment within ninety (90) days after we notify you that the requested service is complete, we will treat your equipment as abandoned. You agree to hold Z01D harmless for any damage or claim for the abandoned property. Any and all charges are still your responsibility.
Scope of Work: Z01D will only perform the work agreed upon when you bring your computer in for repair. You must authorize, in writing, any additional work which may be required.
Water Damage Disclaimer: Due to the unpredictable damaging nature of liquid in electronics. There is NO warranty on any liquid damage repairs. You're device may work now, but there is a possibility after the liquid damage cleaning that your device may no longer function as it did when you first brought the device in. It is imperative that you back up your data on your device. We will NOT be responsible for any damage from any attempt of liquid damage repair. $25.00 Diagnostic Fee Applies to devices un-repairable.
Soldering & Heat Treatment Disclaimer: Due to the unpredictable damaging nature of soldering and heat treatment for your circuit board for any related repairs, we cannot give a warranty on any soldering or heat related repairs. There is also a chance that your computer, tablet, phone, or other electronics device will not power up after the soldering or heating process. We will NOT be responsible for any damages from an attempt at repairing your electronics by soldering process or heat treatment. $25.00 Diagnostic Fee Applies to devices un-repairable.
Warranty: Z01D provides a 1 year warranty on labor and 90 day warranty on most parts that are purchased and installed by Z01D. This includes replacing parts and re-installation of operating system only, if applicable. Major parts retain their manufacturer warranty if applicable. Certain parts such as Replacement LCD Screens for laptop computers cannot be warrantied. Warranty only applies for installation workmanship (install labor) of LCD Screen, not for the LCD Screen Part/Component itself. 7 Day Virus Removal Warranty against Reinfection from Partial Virus Disinfection.
Quotes: A quote as required (Section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the quote without prior consent of the customer. Where provided in writing, Z01D may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written quote for repair. For information contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento 95814.
P.O. Box 19165
San Diego, CA. 92159